FAQS

Q: Do you ship worldwide?

   Yes.

Q: I only received one item, where is the rest of my order?

There is nothing to worry about, the rest of your order is on the way! We ship every item individually so that even if some items aren’t available it won’t hold up the entire order and you will receive every item as fast as possible.

Q: How long will my order take to deliver?

 Your order should take between 2-3 Weeks to arrive at your doorstep include United States-canada-United Kingdom. Depending on other countries' custom restrictions, this may take longer (3-4 weeks) You will receive an email with tracking information once your order is dispatched.

Q: Will I have to pay any customs fees?

   We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, itis the buyers responsibility to pay the balance. 

Q: What is your Refund policy?

   If we have shipped you the wrong item or the item hasn’t arrived within 35 (45 EU countries) business days we will refund or replace your order upon request.

Q: What are my payment options?

   We accept payments by Paypal and credit and debit card

Q: I entered the WRONG ADDRESS, how can I get this fixed?

   Send us an email to support@flooryshop.com so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. We usually ship items out within one (1) working day, so we cannot guarantee any changes will be made.

 

Q: I don’t want my order, how do I cancel it?

   Just like if you were to enter the wrong address for your order please send an email to support@flooryshop.com so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the enquiry and prioritize it. We usually ship items out within one (1) working day, so we cannot guarantee any changes will be made.

Q: I want to CHANGE something in my order, how can I do this?

   Just send an email to support@flooryshop.com. so we can change your order for you. Please make the subject of the email [CHANGE] so that we can spot the enquiry and prioritize it. Additionally please scroll down for how to contact us on demand. We usually ship items out within one (1) working day, so we cannot guarantee any changes will be made.

Q: Where is my order?

   You will receive an email with tracking information once your order is dispatched.

Q: How do I track my parcel?

   You can track the parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page - Main menu.

 

Q: Can I return or exchange an item?

   Absolutely. If you'd like to return your items (within 14 days of receipt) you may do so for a full refund. Please Click here for our full Shipping and Delivery info.

Q: I have a question that isn’t here! How can I ask?

   If there’s something you need help with and it’s not listed in the FAQ please feel free to contact us at support@flooryshop.com.
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